This help document will explain the reports section within www.myeventschannel.com and give an overview of what each report does. 

The reports package is available to venues as part of the upgrade process from a Basic Listing to an Enhanced Listing. Access to the reports package is given mainly to Venue Managers or Venue Group Managers, although access can be given to Venue Users or Venue Administrators provided authorisation is sent to our Venue Support Team by the Super Admin for the venue. 

To access the reports section you must log in to www.myeventschannel.com using your e-mail address and password. From the Dashboard, navigate to the "Reports" tab.

If you are unable to see the reports section when you log in or the reports section is greyed out and you require access, please contact our team at venuesupport@venuedirectory.com. 

We offer several different reports - please read below to find an explanation of each report. 

TABLE OF CONTENTS

• Enquiry Report
• Enquiry Summary Report
• Venue Performance Full Report
• Venue Performance Summary Report
• Cancelled Reason Report
• Destination Comparison Report
• Three Year Performance Source Report
• Three Year Performance Venue Report
• Web Statistics Report
• Released Reason Report
• Instant Book Report
• Instant Book Availability Report
• Profile Content Report

Enquiry Report

This is a detailed report which captures each individual enquiry for each specific venue the Enquiry Date, Status, Type, Arrival Date, Booking Reference, Venue Name, Source (Agent), End Client (where available), Consultant Name, Accommodation Guests, No of Nights, No of Day Delegates, Conference Spend, Other Spend and Total Spend. 

You can run this by your venue or a specific venue, all agents or specific agents, status, created or arrival date and finally the date range. 

It will total the value columns for you and provide information on the volume and value of enquiries Confirmed, Provisional, Released or Cancelled for the criteria you have searched.

It will also show when the enquiry was initially responded to and the user who responded to the enquiry.

Enquiry Summary Report

This is a summary version of the full report and captures each individual enquiry for each specific venue the Enquiry Date, Status, Type, Arrival Date, Booking Reference, Venue Name, Source (Agent), End Client (where available), Consultant Name, Accommodation Guests, No of Nights, No of Day Delegates, Conference Spend, Other Spend and Total Spend. 

You can run this by your venue or a specific venue, all agents or specific agents, status, created or arrival date and finally the date range.

It will total the value columns for you and provide information on the volume and value of enquiries Confirmed, Provisional, Released or Cancelled for the criteria you have searched. However, the summary report differs slightly from the full report in that rather than show every enquiry it will show the total values for the criteria you have searched. 

Venue Performance Full Report

This displays, at the enquiry reference level, how the venue has performed in responding to enquiries. You can view if the venue responded on time, responded after the deadline or failed to respond at all. 

A summary of all enquiries is displayed at the bottom of the page, including Average Response Time, Longest Response Time and any enquiries where there was no response. 

You can run this by your venue or a specific venue, all agents or specific agents, created or arrival date and finally the date range.

You will also see a key on the report which will show which enquiries were responded to on time, late or did not respond at all. 

The timer starts at 8 am - 6 pm Monday - Friday. 

If the agent has converted or closed the booking before the deadline has completed, it will also show a status of Closed before Service Level Agreement. 

Venue Performance Summary Report

This provides the same information as the Venue Performance Full Report but at the venue level, rather than the enquiry reference level. A summary of the Total Enquiries received is displayed together with the Enquiry Types. 

Cancelled Reason Report

This will detail each enquiry that has been cancelled by the agent and the reason why, together with the value of the enquiry. It also includes the enquiry reference number, the agent name and the end client if available. 

Destination Comparison Report

This report is only applicable to Hotel or Venue Groups. This report compares the enquiry value for the specific venue to the enquiry values for the destination overall. It will also detail how many venues and full listings are included within that destination. 

Three-Year Performance Source Report

This report enables you to select data by venue for all agents or by specific agents. If you select more than one agent, the data is displayed by each agent and it will include the Total Searches for the venue made by that agent, the volume of Enquiries and the Value of Enquiries for each of the 3 years (it will show the year to date for the current year) or by comparing a specific quarter for the 3 years if you prefer. The report enables the venue, at a glance, to identify the agents they are receiving enquiries from and the volumes and values of those enquiries. 

Three-Year Performance Venue Report

This report enables you to select data for all venues. The report details the volume of searches made by all agents, the volume of Enquiries and the value of Enquiries for each of the 3 years (it will show the year to date for the current year) or by comparing a specific quarter for the 3 years if you prefer. The report enables the venue, at a glance, to identify the volumes and values of those enquiries. 

Web Statistics Report

Provides the volume of profile views and searches. 

Released Reason Report

This report will show all the enquiries that have been released and the reason why the enquiry has been released, together with the value of the enquiry. It also includes the enquiry reference number, the agent name and the end client if available.

Instant Book Report

This report is primarily only available to venues that have taken out the Instant Book subscription. This is a separate product we have which allows anyone who visits your venue website or Venuedirectory.com listing to be able to book and pay for meeting space instantly. 

If you would like further information about this product, please contact our team at venuesupport@venuedirectory.com. 

This report will show any bookings that the venue has received via the Instant Book product. This will show the enquiry date, status, type, reference number, End Client, Client contact details and Conference Spend and Total Spend. It will also show the total value of Confirmed or Provisional Bookings. 

 Instant Book Availability Report

This report will show whether availability has been loaded for each room against the Instant Book Calendar for a given date range. It will show the Venue Name, Room Name, Availability Start and End Dates and times, Rate, whether the room is taxable and the total for that room. It will also show the status of that room if the room is Available or Not Available.

Profile Content Report

This report will show how much of the venue profile has been completed and which areas of the listing are missing information. It will show the percentage amount of the venue completion, the Error Area (Section of the Listing) and the missing information.